Legal

In today's fast-paced and competitive legal industry, having a reliable and efficient support system is crucial. The Message Center Answering Service provides a solution by offering a live virtual receptionist, who is available to serve your clients 24 hours a day, 7 days a week. The virtual receptionist is equipped to provide comprehensive support and ensure accurate message documentation.

In addition to being a reliable support system, the Message Center Answering Service is cost-effective. Hiring a full-time receptionist can be expensive, especially for small law firms. With this service, you only pay for the calls that the virtual receptionist answers, making it a cost-effective solution.

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Who do we service?

Our 24/7 live answering service is designed to cater to a diverse range of law practices, including bankruptcy, business, constitutional, criminal defense, labor and employment, entertainment, estate planning, family, immigration, intellectual property, and personal injury law. We understand that each legal practice has its unique needs, and that's why we offer personalized answering solutions that align with your specific requirements.

Our professional and dependable team is available around the clock to ensure that no call goes unanswered. By partnering with us, you can maintain a highly professional image for your law firm and enhance your clients' experience. Our call answering service is designed to save you time and money, allowing you to focus on providing the best possible legal services to your clients.

Key characteristics of The Message Center – Legal Answering Service

All our virtual receptionist answer from the US. This ensures clear telephone connections as well communication.
Our virtual receptionists are available 24/7 to answer calls and your calls right away with no long hold times.
We have bilingual Spanish and English-speaking virtual receptionists on staff 24 hours a day, with no additional fee for Spanish.
Our virtual receptionists follow a custom script that you’ve created to service your inbound and outbound calls.
We prioritize quick response times with real-time message documentation by a live virtual receptionist, and prompt dispatch of all messages as soon as they are received.
We make it easy to reach a supervisor for account inquiries and to make account changes by providing multiple communication channels, and allowing you to make changes yourself through our customer portal.
We offer stable rates through use of skills and efficiency, aiming to keep rates as low as possible without sacrificing quality.

All of our virtual receptionists are based in the United States.

We provide a dependable nationwide live answering service with virtual receptionists who are located in the United States. All incoming calls will be answered by our highly trained and professional virtual receptionists based in the US. Our infrastructure is robust, equipped with backup carriers for both telephone and internet services, as well as backup power generators. This ensures that our lines of communication are always available and reliable, providing you with a sense of security and peace of mind.

We understand the importance of customization and personalization, which is why we have designed our services to be adjusted to your specific time zone. All relevant information, such as time stamps, time-sensitive instructions, and the greeting received by your callers, are carefully tailored to meet your unique requirements. With our commitment to exceptional service, you can rest assured that your calls will be handled with professionalism and efficiency.

Our services are available around the clock, 24 hours a day, 7 days a week.

The Message Center operates 24/7/365 days per year and has never closed for even a single hour. Our virtual receptionist team is highly trained and capable of promptly answering calls, providing your clients with the attention they deserve. Our wait times are minimal, ensuring that no caller is kept on hold for extended periods. After our virtual receptionist has answered, your client will only be put on hold if they are being transferred to the desired party they are trying to reach or if the virtual

receptionist is researching information requested by the caller. At The Message Center, we adhere to the philosophy of providing efficient and effective service to our clients. We firmly reject the notion of rushed service, and instead prioritize prompt and streamlined service that avoids any extraneous or redundant actions. This approach not only ensures that our clients receive the highest level of care, but it also has the added benefit of minimizing expenses, as you will only be billed for the exact amount of time required to meet your needs.

Our services offer bilingual English/Spanish operators at no additional cost, available 24/7.

As a responsible and forward-thinking business, we recognize the significant demand for bilingual customer service. With approximately 20% of the American population speaking Spanish, offering support in this language not only demonstrates a commitment to cultural sensitivity, but it also presents a valuable opportunity for expanding our reach.

To that end, we are proud to offer bilingual English/Spanish virtual receptionists, who are available 24 hours a day, 7 days a week at no additional cost. Furthermore, for those who require a more personalized touch, we can also provide professional custom greetings in either English and/or Spanish to play before our virtual receptionist answers the call. With these comprehensive services, we are confident in our ability to meet the diverse needs of our clients.

Inbound Call Scripts

We offer inbound call scripting that enables you to create protocols that guide The Message Center virtual receptionists as they assist your inbound callers. The stages of call scripting include gathering different information depending on the type of call, and ensuring the prompt delivery of messages to a specific person in your office in urgent situations. There are many instances when specific calls require a quicker response.

Phases of Inbound Call Scripting in Action:

The greeting phrase recited when the operator answers, such as, "Thank you for calling Stern, Lockhart & Gardner."
Careful listening to the caller to determine the reason for the call. This helps us understand what questions to ask and gather the necessary details.
Organizing the details into a clear, distinguishable message format.
Closing the call by informing the caller of what to expect and providing any specified information.
Delivery of the message to the appropriate person in your office using the chosen method of delivery.

Outbound Call Scripts

Outbound call scripts are used for reaching out to clients, such as for appointment reminders, upcoming court dates, or any other specific instance when you want a specific recipient to receive a specific message. Like inbound call scripts, outbound call scripts provide The Message Center virtual receptionists with protocols to follow as additional data is collected. For example, a custom outbound call script may instruct the virtual receptionist making appointment reminder calls to document the desired rescheduling date and time if the client needs to cancel or change the appointment. Other information can also be obtained, and the instructions can be adjusted as needed.

We guarantee fast response times.

When you call into The Message Center, you'll find that the virtual receptionist will pick up the phone almost immediately. Our priority is to provide quick response times, but not at the expense of quality service. Our virtual receptionists are trained to listen carefully to each call, and their excellent documentation skills allow them to accurately record and format the encounter to your specific instructions. With typing speeds of over 80 words per minute, the virtual receptionist is able to document the entire call efficiently. The receptionist will then evaluate the message and follow your instructions on how to deliver it to you promptly. This process can be completed in as little as 1-2 minutes, but we will take as much time as needed to ensure that your calls receive the attention they deserve.

We provide convenient access to a supervisor.

At The Message Center, we understand the importance of taking care of your clients and ensuring that they feel valued and supported, even when you are unavailable. Our commitment to exceptional client service is evident in the way we treat our clients and the multiple support options we offer, including online portal access, email, fax, text, secure messaging, support ticket submission, and direct access to a supervisor 24/7. In the event of an urgent issue that cannot wait until the next business day, a supervisor is available to support you at any hour of the day or night. This level of support sets us apart from other service providers and is a testament to our commitment to delivering exceptional service.

What is our strategy for maintaining stable rates?

At The Message Center, employee training and skill development are a top priority. We believe that by providing our virtual receptionists with the tools they need to excel at their jobs, they will be more motivated and engaged in their work. Our workplace culture encourages positive teamwork and focuses on our central goal of supporting our clients. By specializing in support and consistently striving for excellence, we are able to maintain stable pricing without sacrificing quality. Our focus on employee training and development is just one of the many positive things we do to ensure that our clients receive the best possible service.

Account Setup

Get ready to take your communication game to the next level with our 3-step process!

STEP 1: Streamline Your Account Setup with Ease

With our user-friendly account setup forms, you'll be able to effortlessly provide us with all the necessary information to tailor your account to your unique needs and preferences. Whether you prefer to complete the forms online or receive them via email or fax, our team is always at your disposal to answer any questions and guide you through the process.

STEP 2: Experience Expert Account Configuration

Upon receipt of your completed forms, our skilled professionals will jump into action to configure your account with precision. And if there's ever a need for clarification or additional information, we'll reach out to you promptly to ensure a seamless experience.

STEP 3: Unleash the Power of Call Forwarding

In just 72 hours or less, your account will be ready to go! Your dedicated account manager will contact you with your call forwarding number, whether it's a local or toll-free number, and provide you with all the necessary information to manage and administer your account with confidence. So, what are you waiting for? Let's get started!

Subscriptions & Pricing

15 Minute Free Trial (up to 14 Days)

Free - includes local call forwarding number and 15 operator/administrative minutes

Basic Message Taking
7 Day Free Trial - up to 15 Minutes
24/7 Live Answering
No Contract
No Obligation to Continue

Pay-as-you-go Payment Option

15 Minute Free Trial (up to 14 Days)

$19.99 per month - includes 1 local call forwarding number and 0 operator/administrative minutes. All services are prepaid. Minutes are billed at $2 per minute

Custom Call Scripts
7 Day Free Trial (up to 15 Minutes)
24/7 Live Answering
Month-to-month Service Agreement
Receptionist Delivers Messages

Small Legal Office Bronze

15 Minute Free Trial (up to 14 Days)

Mid Size Legal Office Silver

$29.99 / mo

Includes

$29.99 / mo

Includes

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Mid Size Legal Office Silver

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Titanium

Mid Size Legal Office Silver

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Mid Size Legal Office Silver

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Diamond

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The Message Center, Inc.

10030 Green Level Church Road, Cary, North Carolina 27519, United States

8883082015

Introducing the #1 Nationwide Answering Service: The Message

Whether you're situated in a bustling metropolis or a quieter, more rural town, our top-rated live answering service is available to you across the nation. We have an extensive coverage area, from the bright lights of Los Angeles and the skyscrapers of New York to the warmth of Houston and the magic of Orlando. Our services extend beyond those major cities as well, as we also cover other areas like Atlanta, Chicago, Las Vegas, Dallas, Washington, D.C., Phoenix, and many more!

At The Message Center, we believe that exceptional customer service is the cornerstone of any successful business. We take pride in our highly trained and professional team of operators who are available 24/7 to take your calls, route your messages, and provide your customers with the top-notch service they deserve.

As a business owner, you know that missed calls can mean lost opportunities, lost revenue, and lost customers. That's why we are committed to ensuring that your calls are answered promptly and professionally, regardless of the time of day or night. We understand that every business is unique, which is why we offer customized answering solutions that meet your specific needs.

By choosing The Message Center for your live answering service needs, you can rest assured that you're getting the best service available. Our team is dedicated to providing outstanding customer service, and we use state-of-the-art technology to ensure that your calls are handled efficiently and effectively.

Don't settle for anything less than the best when it comes to your business's answering service. Choose The Message Center and experience the benefits of exceptional customer service. Contact us today to learn more and get started!

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At The Message Center, we are confident that you will find our service to be an invaluable asset to your business. That's why we offer a 15-minute free trial for up to 7 days, allowing you to fully experience the benefits of our service before making any commitments.

When you are ready to sign up, we offer a flexible month-to-month service agreement that is designed to meet your unique needs. We understand that your business is constantly evolving, and we are committed to adapting our services to meet your changing requirements.

Don't wait any longer to experience the many benefits of The Message Center. Click below to get started with your free trial today. Our team of experienced professionals is standing by to assist you every step of the way and ensure that you receive the high-quality service that you deserve.

Thank you for considering The Message Center for your business needs. We look forward to the opportunity to serve you and demonstrate the value of our services.

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Unbeatable Support for Your Legal Practice: 24/7 Live Answer

Who do we service?

Key characteristics of The Message Center – Legal Answering Service

All of our virtual receptionists are based in the United States.

Our services are available around the clock, 24 hours a day, 7 days a week.

Our services offer bilingual English/Spanish operators at no additional cost, available 24/7.

Inbound Call Scripts

Phases of Inbound Call Scripting in Action:

Outbound Call Scripts

We guarantee fast response times.

We provide convenient access to a supervisor.

What is our strategy for maintaining stable rates?

Account Setup

STEP 1: Streamline Your Account Setup with Ease

STEP 2: Experience Expert Account Configuration

STEP 3: Unleash the Power of Call Forwarding

Subscriptions & Pricing

15 Minute Free Trial (up to 14 Days)

15 Minute Free Trial (up to 14 Days)

15 Minute Free Trial (up to 14 Days)

Pay-as-you-go Payment Option

15 Minute Free Trial (up to 14 Days)

15 Minute Free Trial (up to 14 Days)

Small Legal Office Bronze

15 Minute Free Trial (up to 14 Days)

Mid Size Legal Office Silver

Mid Size Legal Office Silver

Mid Size Legal Office Silver

Mid Size Legal Office Silver

Titanium

Mid Size Legal Office Silver

Titanium

Titanium

Mid Size Legal Office Silver

Titanium

Diamond

Diamond

Diamond

Free Trial Form

The Message Center, Inc.

Introducing the #1 Nationwide Answering Service: The Message

Learn More

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